For Patients

Scheduling

Robert Cross, DDS, PC is open Monday through Friday with availability from  8:00 AM until 5:00 PM. We will schedule your appointment as promptly as possible.  Please allow approximately (60) minutes for your initial visit. If you have pain or an emergency situation, every attempt will be made to see you that day.

We try to stay on schedule to minimize waiting at the time of your appointment. Referral of emergency patients can cause delays to the schedule, and your understanding and patience are very much appreciated.

Financial Policy

Financial Arrangements

We make every effort to keep the cost of your care affordable, while providing the highest quality dental treatments. We feel it is very important for all patients to know what dental work is needed before treatment is started. Our office staff will review the cost of treatment and help you decide upon the best financial arrangements for you.

Emergency/Single-Visit Payments

For single-visit procedures, our policy is that payment is due in full at the time of service. For your convenience we accept cash, checks, credit cards and flexible healthcare payment plans.

Multiple Visit Payment Options

Option 1: We extend a 7% discount when treatment plan estimates over $2000 are paid in full prior to commencing treatment.

Selection of this option gives you the maximum savings on the cost of your treatment plan because the billing expenses we save are passed onto you in the form of a 7 percent discount. Your Treatment Coordinator will provide you with specific details.

Option 2: Treatment Plan Payment in Phases

For those individuals desiring a more flexible payment plan, this account plan may be the best choice. This plan allows for  payments to be paid at the time of treatment.

Option 3: Healthcare Payment Plan

For your convenience, Dr. Cross offers access to a healthcare payment plan. This payment plan gives you flexibility and convenience when managing your family's periodontal expenses. Please ask our staff whether you qualify for no interest financing options.

If you have any problems or questions, please ask our staff. They are well informed and up-to-date. They can be reached by phone at (914) 243-5597. Please call if you have any questions or concerns regarding your initial visit.

Insurance Information

Our insurance coordinators deal with many different insurance companies. Some companies offer many different dental and medical plans. These companies can change benefits, co-pays, and deductibles many times throughout the year. We do our best to provide you with accurate coverage estimates based on information available to us. At times, it is almost impossible to accurately estimate a patient’s insurance co-payment. Many insurance companies will not give out fees until after the treatment is completed. Dealing with these companies can be difficult and time consuming. As a courtesy, we ask that you keep us informed of any change to your insurance. It is important that all information about you and your insurance is current.

Although we will gladly file a claim on your behalf, you may wish to submit the claim yourself. In general, insurers process claims filed directly by patients faster than those filed by the service providers (dental offices).

Further, most dental insurance policies are limited and often only pay for a portion of the procedure(s) that may need to be done.

Private & Group Insurance

As a courtesy to our patients with medical and/or dental benefit plans, we will submit necessary claim forms, receipts, and other information to your insurance company.

Upon receipt of an insurance payment, any balance due will be billed to you. If you have deposited an excessive co-payment, it will be refunded to you.

Patient  Forms

The following forms can be downloaded to your computer and printed at home. By filling out these forms ahead of time, you will save a significant amount of time during your visit. Please be prepared to provide this information to our office along with your current medical insurance information. If you have any questions when filling out these forms, please do the best you can and our staff will assist you with your questions on the day of your visit.

Need Adobe Acrobat Reader?

If you do not have a copy of Acrobat Reader you can get one for free by clicking on the icon 'Get Acrobat® Reader'. This will take you to Adobe's website and enable you to download the Acrobat program to your computer.
Return Policy

Frequently Asked Questions

What is Periodontics?
Periodontics is the specialty branch of dentistry that is concerned with the prevention and treatment of diseases of the gums and the bone surrounding the teeth.  The practice of periodontics requires extensive professional skill in both surgical and nonsurgical procedures that will help keep you smiling, speaking, and chewing with your own teeth.

If you have already lost teeth, a periodontist can help plan, place and maintain dental implant replacements.

What is a Periodontist?
A periodontist is a dentist who specializes in the diagnosis, prevention and treatment of periodontal diseases, as well as the planning, placement and maintenance of dental implants.  Dr. Cross has devoted three years of comprehensive training at an accredited university program in addition to four years of dental school and four years of college study.

What Patients Are Saying